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Customer Service Delivery
This book approaches the concept of service delivery from a totally new perspective. Relying on the first-hand experience as a customer service representative and a deep understanding of behavior modelling, this book captures the novelty of areas not typically addressed in service delivery. It is designed for leaders, managers, supervisors, and the entire staff making them understand a new approach that yields instant and pervasive mindset review on the subject of quality service delivery. Teams could regularly meet to discuss contents in this book in their periodic clinical sessions on quality service delivery.
₵80.00Customer Service Delivery
₵80.00 -
Mastering People Management in the Modern Workspace
In the ever-evolving landscape of the modern workplace, the mastery of people management has become an indispensable skill for leaders and professionals alike. In this compelling and insightful book, Patrick Oteiku-Boadu takes you on a transformative journey through seven essential chapters that illuminate the path to effective people management in today’s dynamic corporate world. With “People Management in the Modern Workspace” Patrick Oteiku-Boadu offers a comprehensive guide that transcends mere management and delves into the art of inspiring and guiding individuals and teams. Master the essential skills to adapt and succeed in the ever-shifting, complex, and diverse world of modern work. Whether you are a leader, a professional, or an inspiring manager, this book is your compass to navigate the intricate terrain of today’s workplace, leading with wisdom, compassion, and effectiveness.
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Mine for the Value – Introduction to Product Management for Retail/Consumer Banking
The ultimate aim of the book is to reinforce the business management orientation required in product management and also strongly underscore the fact that business is won at the frontlines. The win is convincing when every player in the front-line team has a deepened understanding of the products and services that represent the main arsenal of the business.
As demonstrated in the book, it is only when team approach is adopted for most key product and service initiatives that impactful results get achieved.
This book is highly recommended for customer service officers, branch managers, product managers, branch operation managers, call center staff, the analytics team, operational risk team members and IT support crew.
₵85.00 -
Perseverance Conquers All: The Autobiography of Kantinka Kwame Donkor Fordwor
As a very poor boy, Kantinka sustained himself in school by selling firewood. He walked four miles every day from village, Breman, to Kumasi to attend school. He recounts how by dint of hard work, he sailed through elementary and secondary school to the Graduate School of Wharton even though fate had prevented him from doing sixth form studies. He recollects how at St. Augustine’s College, Cape Coast, he was cured of a strange disease by a traditional priest. His beloved wife had to discontinue her studies to help him complete his. Kantinka thus passed through a darkness of life which continued in his working life.
His decision to provide a house for the Executive Chairman of the Capital Investments Board, in order to save the Board huge sums of money in rent payments, was so maliciously interpreted that he was editorially castigated and lambasted. His ingenious polices that eventually helped to raise the capital of the African Development Bank from US $200 million to US $100 billion was rewarded with his dismissal as the President of the Bank.
He incurred the ire of his enemies for the appreciation he received from three Kings of Asante Kingdom.
Perseverance Conquers All portrays these midnight sides of Kantinka’s life to let his sun shine brightly. His wife gave him six children any father could wish for, whom he educated as a very responsible father. Providence made him help Ghana in its financial difficulties when he became the virtual Minister of Finance during the reign of Colonel Acheampong. His input to the progress of the Catholic Church has even been more monumental as explained beautifully in the book. Kantinka is indeed the sun at midnight.
Reliance on God, patriotism, philanthropy, hard work, good family life, good parenthood, honesty, and magnanimity is what this life story portrays. This is a book that all must have and read: the student as well as the teacher; the Christian, husband and patriot.
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The River in the Sea: The Autobiography of Akenten Appiah-Menka
The River in the Sea is a story of courage, determination, a clear sense of mission and vision on the part of a rural Ghanaian who, from humble beginnings, has risen to the highest echelon in society as a lawyer, an industrialist, a politician and statesman.It is a welcome addition to the limited literature available on the Ghanaian elite; a must read for all lawyers, politicians, academics and the populace at large.
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Reflections of A Hopemonger
Reflections of A Hopemonger is a carefully crafted work that will inspire in every man and woman the desire to do better with this gift called life. With a message as compelling as the inner voice, the book directs the seeker of self-improvement towards the diamond of their endeavour. Page after page, the God factor becomes non-negotiable.
Tracing the joys, disappointments, triumphs and challenges of her own life and sharing lessons with the reader, Aba convinces us to pay attention to the ideals that matter.
Reflections of A Hopemonger demonstrates that from the undercurrent swellings of doubt and despair springs the fountain of hope.
₵100.00Reflections of A Hopemonger
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In Pursuit: Journeys in African Entrepreneurship
In Pursuit – Journeys in African Entrepreneurship chronicles the journeys of two friends whose experiences in America shaped their approach to starting their own businesses in Nigeria. Drawing on their experiences of working, building and supporting business, and exposure to multimillion-dollar projects around the world, they uncover what it takes to own, run, and grow a profitable business.
Through their personal insights, they relay information relevant not only to entrepreneurs and investors seeking to do business in Nigeria, but anywhere on the globe―after all, the heart of business is human interaction. Their conversational banter-jab style, for which they’re known in person and on social media, invites readers into their circle where they can share the wisdom gained through continuous pursuits to fulfill their dreams.
Business and life intersect. No matter your goal, you’re not crazy, and no, you’re not alone! Through In Pursuit, two Bendel boys invite you to laugh, yell, and reflect, as they converse from head and heart.
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Guts and Grit: The Compelling and Inspirational Stories of Six Successful Ghanaian Entrepreneurs
How can a nation address the menace of a growing number of unemployed youths? Why is the private business endeavour perceived largely as a big risk? What does it take for one to brave the storm and establish a flourishing enterprise? This book highlights the success stories of some of Ghana’s current entrepreneurs despite all the obstacles they have faced. Guts and Grit serves as a revelation to our public officials and the society at large towards a behavioural change in how private enterprises are seen, regarded and treated.
The frank and engaging case studies provide the catalyst for dismantling the obstacles to achieving business success. The success stories so freely shared offer a source of inspiration and a springboard to the young people who would be willing to take up entrepreneurship.
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“Guts and Grit is a book that chronicles the gut-wrenching stories of entrepreneurs who have braved significant odds to build viable businesses in a developing economy context.
In choosing to write this book, Alex Banful, the author could not have made a better choice. The choice of entrepreneurship should not be surprising, given that there is at least four decades of scholarship to demonstrate that entrepreneurship, new business venturing, and the development of small and medium enterprises are crucial to Africa’s growth.
Guts and Grit will soon become a leading cross-over entrepreneurship textbook that will be useful
for executive training, undergraduate and postgraduate training programmes in Africa and other emerging economy contexts.” − Prof. Robert E. Hinson, Ph.D., DPhil.; Deputy Vice-Chancellor, University of Kigali, Rwanda
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Monetizing Your Creativity and Innovation: An Introduction to Intellectual Property
This book seeks to contribute to knowledge on Intellectual Property Rights among the youth with the aim of promoting creativity and innovation while providing information on the available modes of monetizing their creativity and innovation.
It introduces the otherwise unfriendly subject of intellectual property rights by using the very popular Ghanaian fictional trickster and god of all knowledge, Kwaku Ananse (as sometimes referred to as Anansi) in a conversational dialogue to help the reader explore the concept of intellectual property and its relevance to innovation; how to generate intellectual property; how individuals or businesses can protect their intellectual property, monetize and commercialize it; as well as, enforce their rights in the most practical way possible.
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Who Moved My Heels?
This book gives provides a diverse backdrop of females in business from eleven countries. It shares deep insights on how to ignite your purpose and passion.
The “Who Moved My Heels” classic brings 18 businesswomen into the consultation room to share their real, raw struggle of entrepreneurship. This book also collates impactful, heartfelt, valuable lessons that encourage, motivate and strengthen females starting out in business. It is a courageous collection of honest, down-to-earth experiences aimed at warding off doubts that may swerve existing entrepreneurs off-track.
Dr. Abena Asomaning-Antwi partners with prolific authors and rising women such as Kiran Shah, Dr Aloysis Ogle, Arpita Kaul, Cardela Coulson, Dr. Nongnush Ammoury, Georgina Kelly, Arundhati Seigell, Farzana Muhammad, Dr. Venessa Moussa, Lady Charul Jaitly, Priyaa Televvane, Atiyya Dudhat, Dr. Genevieve Duncan, Vyara Tosheva, Dr. Fatima Beena, Lynette Lobo, and Fauza Belts.
₵100.00Who Moved My Heels?
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My Testimony
The tale of Blue Rose Limited—a journey from the rural landscapes of Ghana to pioneering the construction industry and earning global recognition—an enigma forged from one person’s ambition to serve humanity by solving accommodation woes. Across the globe, people seek a place to call home, a sanctuary for their families. Through integrity, innovation, diligence, and grace, Blue Rose fulfilled that need.
Yet, the saga of Blue Rose didn’t leap effortlessly into prominence—no true success story ever does. It navigated through phases of adversity, turmoil, and challenges, as you might expect.
Within these pages lies a spark to ignite a flame within you—a flame that fuels dormant dreams, urging you to realize your full potential, to accomplish a unique assignment only you can fulfill. Regardless of your origins, experiences, or current challenges, there’s a “blue rose” within you waiting to bloom. Embrace the possibility that the blue rose story can resonate with your own journey, perhaps even surpassing it.
Enjoy the read.
₵100.00My Testimony
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Youth Activism in Modern Politics in Ghana
In recent times, the restlessness in the Ghanaian youth is effervescing (as in Kenya, Nigeria and other flashpoints in Africa). In Ghana, this desperation finds expression in constant street protests and sit-ins. With increasing frustration about lack of job opportunities and bleak future, the compelling urge in the youth is to find ‘greener pastures’ elsewhere. This book examines four key Ghanaian youths, who, in recent times, have captured the headlines in Ghanaian politics. These are Kwame Bediako (also known as ‘Cheddar’), a presidential candidate; Oliver Mawuse Barker-Vormawor, a #FixTheCountry campaigner; Ernesto Yeboah, a student leader; and Mahmoud Jajah, a youth leader in the inner cities (otherwise known as the ‘Zongos’ in Ghana). Students of political science, research scholars and the general public, who are curious about the youth’s participation in Ghana’s politics, would find interesting and illuminating insights in this book.
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The Unconventional Mother: How I Nurtured My Daughter with Disability into a Global Leader
If you think you have seen it all, this is the book that makes you stop. No, you haven’t. The extent that a super hero of a mother goes to keep her daughter alive and functional would fire you up and revise your notes about this thing called life.
Struck at birth by an unexpected combination of strange conditions, the life of a young girl was hanging in the balance from day one. The reader cannot help but be thrilled by how a mother – in the name of God – went to battle with and against science, eventually gifting to us a world-class professional.
Sometimes a medical journal, sometimes a family drama, sometimes a life-and-death page-turner, the episodes in this book involve diverse experts, hospitals across several countries, unusual insights on health as well as a redeeming grace of the highest order. This roller coaster lifesaving journey fortifies your resolve in your own particular struggle. When you finish The Unconventional Mother, the phrase ‘it is possible’ will taste different in your mouth.
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Being the Change
Being the Change is a masterpiece for all Change Makers and those who desire to change the status-quo, by moving to the next level in their life, career or other pursuits. It contains practical lessons on how by our resilience, we can change our communities, nations, our worlds, and even ourselves; by becoming the change we desire. It reiterates that “The change we always desire must always come from us”.
The author shares valuable collections of his work as a Member of Parliament; from connecting over 4500 youths to various job models on the MADINA Job Center, impacting Muslim communities through the Islam Project, Service Above Self Best Teacher Awards and other Educational Interventions, Heath Outreaches and many more. In less than two years, the Author introduced 5 New Private Members Bills personally and with other colleagues. The Book also shares a number of incredible articles written by or about the author, spanning governance, judiciary, rule of law, economy, security among others. This book in short, is a compendium of the life, work, practices, inspirations and the experience of a Change Maker. You will find inspiration to become the Change you desire after reading this book.
₵110.00Being the Change
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The Right Stuff Comes In Black Too (Hardcover)
The right stuff is a designation that was used originally to describe the early astronauts who pioneered space travel for the United States of America. They exhibited an extraordinary ability to perform in the challenging circumstances one finds in outer space.
This term can be used to describe Blacks of Extraordinary achievements in Movies, Sports, Business and many fields including Technology. This is how we describe the achievements of Dr. Thomas Mensah, who has succeeded against incredible odds. Ebony Magazine calls him a genius in the October 2006 publication.
He is the author of four books on Engineering Innovation and was awarded 7 US Patents in Fiber Optics in the short time frame of six years. He is also a Fellow of the National Academy of Inventors USA.
CBS Television News in America on February 25, 2017 Black History Month Program dedicated a special feature interview on him, titled Celebrating the Engineer Who Revolutionized the Internet. This segment was televised worldwide.
His Innovations have impacted many fields of Engineering, including the Military and Defense, the Environment, Theme Parks, Nanotechnology and the Internet Platform. From Fiber Optics Development to cutting-edge research in Nanotechnology, Dr. Mensah is a Modern day thought leader, a Technology Innovator and one of the most brilliant minds of the 21st Century. He truly embodies the description of the Right Stuff Comes in Black Too.
₵120.00