Customer Service Delivery


This book approaches the concept of service delivery from a totally new perspective. Relying on the first-hand experience as a customer service representative and a deep understanding of behavior modelling, this book captures the novelty of areas not typically addressed in service delivery. It is designed for leaders, managers, supervisors, and the entire staff making them understand a new approach that yields instant and pervasive mindset review on the subject of quality service delivery. Teams could regularly meet to discuss contents in this book in their periodic clinical sessions on quality service delivery.

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Weight 0.4 kg
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Patrick Otieku-Boadu

Patrick Otieku-Boadu is a dynamic and versatile training consultant with extensive practical experience and a distinguished list of certifications. He excels in connecting with individuals at all levels within organizations and
is widely recognized as an expert in Customer Service, Emotional Intelligence, People Management, and Functional Leadership. Patrick holds prestigious titles of Master Practitioner in NLP (Neuro-Linguistic Programming) and Timeline Therapy. He is also a skilled mBIT Life Coach and a certified Heartmath Trainer. This unique combination of practical experience gained from his extensive qualifications has exceptionally equipped him to empower and inspire teams with the necessary tools to
deliver exceptional corporate experiences. Patrick has authored a remarkable total of 18 bestsellers, including notable works such as “
Customer Service Delivery” and “The Pursuit: How to Effectively Set Goals and Achieve Them.”

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