-
Customer Service Delivery
This book approaches the concept of service delivery from a totally new perspective. Relying on the first-hand experience as a customer service representative and a deep understanding of behavior modelling, this book captures the novelty of areas not typically addressed in service delivery. It is designed for leaders, managers, supervisors, and the entire staff making them understand a new approach that yields instant and pervasive mindset review on the subject of quality service delivery. Teams could regularly meet to discuss contents in this book in their periodic clinical sessions on quality service delivery.
₵80.00Customer Service Delivery
₵80.00 -
An Appraisal of Ghana’s Public Procurement Regime
It is a “must-have” book that captures almost every relevant thematic area of Ghana’s public
procurement regime under the current dispensation.
The book aims to serve as a foundational guide for readers seeking to understand the fundamental principles, processes, and regulations governing public procurement in the country. The detailed exposition of the historical antecedent helps any student of procurement to understand how far Ghana has come as a country.
The materials in the book are well-organized, presenting a clear and logical flow of information.
It starts with an introduction to the concept of public procurement, followed by a detailed appraisal of Ghana’s specific regulatory framework.
It is noteworthy that not many authors make an effort to trace history in this way, which makes the book a special reference for experts, practitioners, and students studying procurement.
The incorporation of pertinent case studies augments the book’s relevance by helping readers to comprehend authentic instances of the obstacles and achievements in Ghana’s public procurement system.
For readers who may not be familiar with the Public Procurement Act, 2003 (Act 663), as amended, a thorough analysis and appraisal of the Act has been provided.
The legislative and regulatory structure governing public procurement in Ghana was reduced to the level of a university student.
In Ghana, most lawyers and judges still grapple with the concept of procurement and the laws governing public procurement. The authors’ ability to break down the Act and the associated statutes in the way they did is highly advantageous to the reader.
The authors took time to discuss the object of Act 663 as amended and expounded the
concept of value-for-money in a very simplified manner.
Therefore, we highly recommend the book to procurement students at all levels, lawyers, judges, Heads of Entities, Entity Tender Committee members, Directors of both public and private companies, and most importantly, procurement practitioners and decision-makers in Ghana.
This book will come in handy for any professional in the industry.₵250.00 -
My Testimony
The tale of Blue Rose Limited—a journey from the rural landscapes of Ghana to pioneering the construction industry and earning global recognition—an enigma forged from one person’s ambition to serve humanity by solving accommodation woes. Across the globe, people seek a place to call home, a sanctuary for their families. Through integrity, innovation, diligence, and grace, Blue Rose fulfilled that need.
Yet, the saga of Blue Rose didn’t leap effortlessly into prominence—no true success story ever does. It navigated through phases of adversity, turmoil, and challenges, as you might expect.
Within these pages lies a spark to ignite a flame within you—a flame that fuels dormant dreams, urging you to realize your full potential, to accomplish a unique assignment only you can fulfill. Regardless of your origins, experiences, or current challenges, there’s a “blue rose” within you waiting to bloom. Embrace the possibility that the blue rose story can resonate with your own journey, perhaps even surpassing it.
Enjoy the read.
₵100.00My Testimony
₵100.00 -
Environmental Safety: Techniques For Identifying Soil-Human Health Risks In Mine-Site Reclamation
In order to attain sustainability in the extractive sectors, such as in the metal mining, it is imperative for these industries to address both environmental and social impacts of their projects. Thus, it is crucial to employ many methodologies and procedures to accurately identify these aspects of concern and track their accessibility to humans. This book provides an in-depth analysis of the many scientific methodologies used to identify environmental risks related to potentially toxic elements (PTEs) in mining sites.
₵150.00 – ₵200.00 -
Key Banks in Ghana + Telcos + Accounting Firms
The book is a treasure trove of photographs of the most iconic buildings which embellish the skyline of Accra. In this book, Mr. Wilfred Kojo Ephraim, the author and photographer, takes us on a pictorial tour of the capital. With brief touch downs in Abelemkpe and on Ring Road Central, he leads us from Airport City through Cantonment City down the length and breadth of Independence Avenue, to the Central Business District of Accra.
The book is a one stop shop, the first of its kind to assemble information on the Headquarters Buildings, Visions, Missions, Values, and provide a cursory look at Financial Performances about the major banks, telcos, and accounting firms operating in Ghana. One can browse through and favourably compare the Ghana Commercial Bank Head Office building which was completed in the sixties/seventies, to the more contemporary Standard Chartered Bank building at 87 Independence Avenue or the Ultramodern EY and PWC buildings in Cantonment City.
This book is for all who appreciate Accra, or who plan to visit the city. It is for children learning about the capital of Ghana, as well as for adults who know it well. It is a memento of the city and belongs on everyone’s bookshelf!
₵200.00 -
Ghana Energy Law and Policy: Electricity (Hardcover)
Electricity is an essential commodity for modern life, and Ghana is no exception. The country’s economy, social well-being, and development rely heavily on the availability and accessibility of electricity. However, despite significant strides made in the electricity sector, Ghana still faces several challenges, including inadequate supply, high tariffs, and inefficient distribution.
Electricity law and policy play a crucial role in addressing these challenges and ensuring the sustainable development of the sector. Understanding the legal and regulatory framework governing electricity in Ghana is vital for stakeholders in the sector, including policymakers, regulators, investors, and consumers.
This book aims to provide a comprehensive overview of energy law and policy in Ghana with an emphasis on electricity. It covers various aspects of the electricity sector, including generation, transmission, distribution, and consumption. It also examines the role of regulatory bodies, such as the Energy Commission, in regulating the sector.
The book features contributions from experts in the field of electricity law and policy in Ghana, offering a diverse range of perspectives on the sector. It is intended to serve as a reference guide for stakeholders in the electricity sector, as well as researchers, academics, and students interested in energy policy and regulation.
As Ghana continues to pursue its development agenda, the electricity sector will remain a crucial component of its economic and social development. This book aims to contribute to the ongoing discourse on electricity law and policy in Ghana and, ultimately, to the sector’s sustainable development.
₵500.00 -
Millionaire Writer
Takes us on a journey many have silently wished to gain guidance on.
Kobby Kyei
Blogger & PhilanthropistA notch into the world of rediscovery where creativity meets monetary value.
Ameyaw Debrah
Ghanaian Entertainment & Lifestyle BloggerRevelations are twined with actions.
Caleb Kudah
Broadcast JournalistProvides valuable insights toward growth.
Cwesi Oteng
International Gospel Musician & SongwriterTreasure trove of wisdom and inspiration for those who are passionate about writing.
Prince Akpah
Founder- Avance MediaArgues that all writers can benefit from the business side of their craft.
Esther Wepia Kopiah
Writer & Content Creator₵75.00Millionaire Writer
₵75.00 -
Sand, Sun & Surprises: A Nigerian Expatriate in the Middle East – A Memoir
Sand, Sun & Surprises is a personal story told by a Nigerian Professor about his experiences and observations working in, and visiting countries in the Middle East over 23 years.
The 316-page memoir includes descriptions of the social life, leisure and religious practices in the region. It captures a snapshot of the socio-economic landscape of Nigeria reeling from the economic depression of the late 1980s and the surprising contrasts with Saudi Arabia and Kuwait, societies adjusting to dramatically improved standards of living as a result of their massive oil wealth.
This book is a compelling read for those who intend to visit or work in the Middle East, or indeed pursue careers outside their countries.
₵135.00 -
Igba-Boi: Repositioning the Igbo Apprenticeship System (Hardcover)
Igba-boi: Repositioning the Igbo Apprenticeship System highlights the entrepreneurial exploits of the Igbos of south-eastern Nigeria. Despite the globalisation-accentuated influence of western business culture, the Igbos have sustained their indigenous business system undergirded by an ingenious apprenticeship system, Igba-boi.
This apprenticeship system has existed in the Igboland for decades as an important heritage, embedded in cultural norms and values passed down for generations. The authors argue that the unique framework and rules of operation of this viable socioeconomic empowerment model will, if well-positioned, make significant contributions to the advancement of the boi/Nwa-boi (apprentice), the Oga (Master), the community (Ndi-Igbo) and the achievement of the country’s overall developmental goals.
Case studies of prominent and successful Igbo people in business feature in the book to illuminate our understanding of the system:
• President and Chairman, Coscharis Group – Application of Design Thinking to Igba-boi Business Model leading to extraordinary business success
• Chairman, E. Sunny Vespa International – Disruption of Motorcycle Engine Technology, key lessons and success story
• Chairman and Chief Executive, Chisco Group – Building an Empire on Integrity & Authenticity
• Chairman, Legacy Motors – Apprenticeship, Ndi-Igbos and ASPAMDA Market, Lagos
A timely, easy-to-read, valuable resource and reference text for scholars, practitioners and regulators interested in institutionalising a sustainable business model in Africa based on a tested indigenous apprenticeship system.
₵165.00 -
A Stranger in their Midst: A Memoir (2nd Edition)
Charles E. Archibong was elevated to the bench of the Federal High Court of Nigeria in 2002—the primary superintending forum of Nigeria’s federal system, with jurisdiction over the executive activity of the federal government and all its agencies.
This book details matters that came before Archibong during his time as a Federal Judge. His characteristic approach to adjudication was a decided bent toward speedy conclusion of proceedings before him. These cases ranged from the abduction of a sitting state governor, the recall of the Deputy President of the Nigerian Senate, a trial of activists of the Movement for the Actualization of the Sovereign State of Biafra (MASSOB), to pushing through trial a civil claim against federal authorities over publication of an air accident report, oil magnates and communication czars tangling with their creditors. The stories are told with the skill and pathos of an excellent writer.
Things reach a climax when Justice Archibong collides with senior lawyers engaged on behalf of the Economic and Financial Crimes Commission to conduct a major criminal trial, and about the same time the Judge gets caught in the crossfire of feuding political bigwigs litigating for the control of party political structures. These conflicts will lead to the premature termination of his judicial career.
₵135.00 -
A Developing Country’s Health System Challenges: Addressing Ghana’s ‘NO BED SYNDROME’
I am a Ghanaian trained doctor currently working in the United Kingdom’s National Health Service. My experience as a health service provider, medical practitioner in the private and public health sectors, and as a patient in Ghana has exposed me to various challenges faced in health care provision in a developing country like Ghana.
There have been high-profile cases of patients losing their lives because they haven’t been able to get emergency beds in Ghana. This phenomenon in Ghana has been called the ‘no bed syndrome.
Developing countries have more challenges with health financing, human resources, health infrastructure, information technology, emergency systems, public health, and patient empowerment.This Healthcare management and leadership book has taken four years to write and largely comprises my reflections on various challenges confronting Ghana’s health sector vis a vis my experiences in the United Kingdom.
This Health book seeks to proffer solutions to Ghana’s health system challenges and directly tackles the aged long problem of ‘no bed syndrome’ in Ghana.₵70.00 -
My Footprints in Ghana’s Black Gold
This memoir — part historical and part autobiographical — traces the author’s involvement with the final phase of petroleum exploration in Ghana, a journey that took over a century, beginning with the first onshore well in 1896. It has been a most interesting journey, with many twists and turns.
In the early days of the existence of the Ghana National Petroleum Corporation, there were various myths and half-truths about the presence or absence of commercial quantities of oil and gas in the basins of the Ghana.
- Nigeria was draining Ghana’s oil and that all that was required was for Ghana to buy powerful machines and begin to pump and drain her own
- Ghana would never find oil until the gods of Nzemaland and the Volta Region had been pacified
- The GNPC Model Production Sharing Agreement was too stringent on contractors
A major seismic interpretation of the Cape Three Points sub-basin of the Western Region, in 1992, would turn out to be the watershed of this new brave phase of exploration in Ghana.
The book was finally launched in Ghana in April 2022.
Hopefully, going to the heart of the matter should help future generations of ordinary Ghanaians, politicians and explorationists understand what it took to make Ghana a petroleum producing country, just in case the country was afflicted by the “Dutch disease.”
₵120.00 -
Who Moved My Heels?
This book gives provides a diverse backdrop of females in business from eleven countries. It shares deep insights on how to ignite your purpose and passion.
The “Who Moved My Heels” classic brings 18 businesswomen into the consultation room to share their real, raw struggle of entrepreneurship. This book also collates impactful, heartfelt, valuable lessons that encourage, motivate and strengthen females starting out in business. It is a courageous collection of honest, down-to-earth experiences aimed at warding off doubts that may swerve existing entrepreneurs off-track.
Dr. Abena Asomaning-Antwi partners with prolific authors and rising women such as Kiran Shah, Dr Aloysis Ogle, Arpita Kaul, Cardela Coulson, Dr. Nongnush Ammoury, Georgina Kelly, Arundhati Seigell, Farzana Muhammad, Dr. Venessa Moussa, Lady Charul Jaitly, Priyaa Televvane, Atiyya Dudhat, Dr. Genevieve Duncan, Vyara Tosheva, Dr. Fatima Beena, Lynette Lobo, and Fauza Belts.
₵100.00Who Moved My Heels?
₵100.00 -
If We Must THRIVE: A Survival & Growth Guide for the Young African Entrepreneur
THRIVE is for the young African entrepreneur hoping to persevere in the face of failures, setbacks and rejection. Anyone can start a business but not everyone can make a business survive and grow. Familiar success stories may blur the entrepreneurial path making young Africans wish for overnight success without equivalent effort.
This book will guide you to redefine your core personal and entrepreneurial goals in order to avoid duplicating unfeasible business models; to properly define your target market toward optimized sales; and to manage your cashflow without accumulating excessive short-term debts.
Practical reference to the Author’s experiences will shape your perspective towards a thriving state beyond just survival of your business or yourself. The young African entrepreneur must dream bigger and have faith, if, we must THRIVE!
₵60.00 -
Management and Cost Accounting (Fourth Edition)
This book contains:
- Extensive new material on corporate strategy, performance evaluation, corporate governance and the network economy.
- Many new unique examples of management accounting in real-world action.
- Revamped references at the end of each chapter to reflect new literature and the latest thinking.
- Richly illustrated with a striking full colour text design and photographs to further engage the reader, reinforcing the practical relevance of issues discussed.
- In-depth unique European and Harvard Business School case studies. A mix of new and classic real-world cases that pull together themes and offer a broader perspective of how management accounting can be applied in a range of different contexts.
- Extensive assessment material, including questions taken from past professional papers, allows students to consolidate learning and practise their exam technique. Questions are available for every chapter and are classified according to level of difficulty.
- Concepts in Action and Surveys of Company Practice boxes allow students to appreciate how accounting techniques are put into practice by managers in the business environment.
₵72.00