• Customer Service Delivery

    This book approaches the concept of service delivery from a totally new perspective. Relying on the first-hand experience as a customer service representative and a deep understanding of behavior modelling, this book captures the novelty of areas not typically addressed in service delivery. It is designed for leaders, managers, supervisors, and the entire staff making them understand a new approach that yields instant and pervasive mindset review on the subject of quality service delivery. Teams could regularly meet to discuss contents in this book in their periodic clinical sessions on quality service delivery.

  • Mastering People Management in the Modern Workspace

    In the ever-evolving landscape of the modern workplace, the mastery of people management has become an indispensable skill for leaders and professionals alike. In this compelling and insightful book, Patrick Oteiku-Boadu takes you on a transformative journey through seven essential chapters that illuminate the path to effective people management in today’s dynamic corporate world. With “People Management in the Modern Workspace” Patrick Oteiku-Boadu offers a comprehensive guide that transcends mere management and delves into the art of inspiring and guiding individuals and teams. Master the essential skills to adapt and succeed in the ever-shifting, complex, and diverse world of modern work. Whether you are a leader, a professional, or an inspiring manager, this book is your compass to navigate the intricate terrain of today’s workplace, leading with wisdom, compassion, and effectiveness.

     

  • Living by Strategy

    The message of this book is as simple as it has the power to propel readers to drastically change their lives’ outcome in almost every sphere of life. It is an invitation to be more intentional about how we live and to have fun doing so (i.e. without paranoia). The Wheel of Life the book introduces gives a snapshot of its content. This book invites readers to join in the exciting and truthful venture of mission-vision-goal living, propelled by core principles to drive one’s Professional, Physical, Spiritual, Social, Family, Intellectual, Financial and Marital Life. Doing so with a balance in one’s Personal, Relational and Work Life is at the core of the book.

    The author shares a concept of Organising Principle that simplifies living and yet leads to a life of success with significance, positivity on one hand and how to avoid being “a successful failure” on the other hand.

    Living by Strategy is a seminal contribution to the life management of personal living.

  • Managing Your Life

    Managing Your Life is sequel to Living by Strategy, by the same author. It takes on the task of reducing strategies to the day-to-day actions to achieve the mission, vision, goals and roles of a person. It is about actualizing personal strategic plan to achieve personal, social and vocational development.

    In this book, the author dedicates a chapter to each area of your life you have to manage. The chapter headings are pointers to their content in each of the fourteen chapters, which are grouped in Five Parts.

    • Part One: Leading and Managing Yourself
    • Part Two: Managing Your Private Life
    • Part Three: Managing Your Relational Life
    • Part Four: Managing Your Public Life
    • Part Five: Managing Your Spiritual Life

    If we are intentional about living, and manage our lives as best as we can, we are likely to leave a lasting legacy for our generation and posterity. It prepares them to face the inevitable.

  • Primal Leadership: Unleashing the Power of Emotional Intelligence – Hardcover

    Daniel Goleman’s international bestseller Emotional Intelligence changed our concept of “being smart,” proving that emotional intelligence—how we handle ourselves and our relationships—matters more than IQ or technical skill in educational success. His next bestseller, Working with Emotional Intelligence, proved that career success also depends primarily on emotional intelligence.

    Now, Goleman teams with Richard Boyatzis and Annie McKee, experts on emotional intelligence research, to explore the consequences of emotional intelligence for leaders and organizations. The authors argue that a leader’s emotions are contagious, and must resonate energy and enthusiasm if an organization is to thrive.

    Through analyses and examples, the authors show that resonant leaders excel not just through industry savvy but by leveraging emotional intelligence competencies like empathy and self-awareness. They also adopt varying leadership styles—from visionary to coaching to commanding—as the situation demands.

    Identifying the ways in which resonant leadership can be learned, the authors show how leaders can groom personal and organizational emotional intelligence to ignite outstanding performance. This book transforms the art of leadership into the science of results.

  • Human Resource to Human Capital: The Essence of Population Management

    Through insightful analysis and compelling narratives, Dr Leticia explores how harnessing the potential of every individual within our population is essential for fostering sustainable growth, innovation, and prosperity.

    From empowering marginalized communities to leveraging diverse talents and perspectives, she offers a compelling argument for reimagining our approach in thought, words, attitude and action to population management.

  • Bookset: Courtesy & Manners Guidebooks for Boys and Girls (5 books)

    Age Range: 7 years and above

    Most of us were trained with Courtesy for Boys & Girls as a guidebook. Fundamental rules of courtesy for young people, rules on behaviour; much more needed today! Now, you can have four other books in this series as a bookset.

    These books are adapted from up-to-date fundamental rules of courtesy as they apply to young people of today and list for the guidance of parents and teachers rules on a gracious refinement of behaviour. They teach young readers how to be courteous in their everyday lives and how effective it can be, how to be polite and have good manners, and how to get along with others.

    A great set of books to use to engage young people on matters of manners.

  • The African Writers’ Handbook

    Available from 27 June 2022

    African Books Collective and the Dag Hammarskjold Foundation organised the African-Writers Publishers Seminar in Tanzania in 1998. Major African writers and publishers hammered out a ‘New Deal’ for relations between the two.

    This practical manual includes the ‘New Deal’ statement, and carries forward the work of the seminar. Intended for the aspiring or not yet established creative writer, the answers are given on how to get published, how publishing works, relations with publishers, and how to find resources. With an introduction by Niyi Osundare, the book is in two parts. First, respected African writers and publishers contribute their experiences and perspectives on writing and publishing in Africa — Dapo Adeniyi, Walter Bgoya, Henry Chakava, Cyprian Ekwensi, Taban lo Liyong, Kole Omotoso, Onsonye Tess Onwueme, Femi Osofisan, Niyi Osundare and the late Ken Saro-Wiwa, Yvonne Vera and Paul Tiyambe Zeleza.

    A massive amount of practical information and resource materials is given on prizes, writers’ organisations, magazines, vanity and self-publishing, literary agents, censorship, book fairs, resources for writers on the Internet and more. James Currey, Mary Jay, Michael Norton and Hans Zell also contribute.

    ‘…A veritable mine of advice and practical information and also experiences and ideas, a reference work of great quality…’ — Takam Tikou, No 8, 2000

  • Richard Akita Bookset (8 books)

    Full compliment of Richard Akita books.

    Books in this set are:

    MIST

    Cycles of Life

    Red

    Cheat on Fear

    Unmasking Manhood

    Everyday in Love

    Power of One

    Daily Fix Workbook

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