Customer experience consultant, soft skills trainer, adoption advocate, diabetes coach and author - Rabi Ayoka Brimah was born in Accra, Ghana in 1972, and grew up in the same city. She holds a degree in BSc Administration (Finance option) from the University of Ghana Business School, and an MBA Finance from the University of Leicester, UK. She has also been certified as an Accredited Customer Experience Master (ACXM).
From 1999 to 2014, she worked with Standard Chartered Bank Ghana Ltd, rising through the ranks from a Management Trainee to a Regional Branch Manager. She moved on to Enterprise Life Assurance Company Ltd from 2015 to 2021 as Senior Manager, Customer Experience, then rose to the position of Assistant General Manager, Customer Experience.
Rabi was a volunteer co-presenter of a weekend morning show dubbed ‘The Rev and Rab Show’ on Sunny FM, a Christian radio station in Ghana for 10 years, until April 2015. She also hosted a one-hour-a-week inspirational show dubbed ‘This Too Shall Pass’ on the same station for 5 years until 2014.
She’s the founder of Total Praise & Worship, an inter-denominational youth choir that has been ministering since April 2007.
She is a proud adoptive mother of an adorable son, and she loves to share her story to encourage others. She got married for the first time at age forty-nine and currently lives in Accra, Ghana.