Banking books commonly focus on the management of the bank and its financial statement. Such books are specialized reading for students of bank management or administration.

This book, ‘Banking Management and Operations ‘, do not ‘teach’ banking; it rather elicits some of the weaknesses and challenges in banking management and practices that relate to their day-to-day transformation. It, therefore, suggests sacred considerations for added efficiency by tightening the loose screws in operations and management practices. It looks at the need for customer protection, satisfaction, and customer confidence which have become more crucial. This is critical in 21^st-century business practices which sometimes assume that high fliers, profit rankers, spectacular achievers; or words, attitudes, and actions of Management and Personnel are conducted with honesty and goodness.

Let us remember that for every credibility gap, there is a gullibility filled with miscreants hovering around them.

 The book provides simple professional tools to integrate specific functional thoughts in banking operations and management in one shell. It also forewarns practitioners, students, and consumers that banking business threats are like growing viruses in all forms, in the face of rising financial crime waves, cybercrime, money laundering and terrorist activities.

The two critical functions, management and banking operations have been selected to run through the book. They clearly identify with each chapter and show how their interplay can make things happen in order to meet strategic objectives or reasonably protect stakeholders.

The chapters cover a collection of banking concepts, relevant strategic management information requirements and related job functions that fit into bank specific enterprise risk management.

Clearly, identified and appropriate ICT application platforms products and services within banking legal framework and conventions are offered. The value propositions answer the question:

‘How do we protect customers’ monies and provide satisfying services to them.’