Terms and Conditions
Booknook Store Terms & Conditions
Our business days are Mondays to Saturdays, excluding Sundays & Public Holidays.
1. Order Acceptance Policy
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Booknook reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
2. Order Cancellation Policy
You cannot cancel an order (or part of an order) after your credit card payment has been authorized and approved. i.e. You cannot cancel the order after checkout upon reading and agreeing to all our Terms and Conditions.
3. Return Policy
All products, once sold are non-returnable. However, exceptions will be made for damaged/inferior quality products provided they are reported to Customer Service via firstname.lastname@example.org within 3 days upon receipt of goods. All returned products must be returned to us in their original condition/packaging and must be accompanied with the order number for verification.
4. Exchange Policy
Once a product has been sold, it cannot be exchanged except for the following:
• Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
• Product is found to be damaged.
If the product(s) received is wrong or damaged, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Our Customer Service will arrange to deliver the missing/damaged item(s).
All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the order number for verification.
5. Pricing Policy
Booknook reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.
6. Stock / Product Supply
Products published on our website are supplied either directly from our store or from our local/overseas suppliers depending on the stock availability.
7. Stock Availability
Booknook cannot guarantee that every title offered for sale online would actually be shipped right away as inventory can change significantly from day to day. In a rare case, a title may be in stock when you place your order and sold out by the time your order is processed. However, for any title which you place an online order and is found to be sold out at the time of processing, we will inform you by Email / Phone and remove the title from your order.
8. Order Fulfillment Policy
Booknook is committed to fulfil all customer orders in the shortest possible time. We generally estimate that most orders will be delivered within 3 – 5 days if outside Accra/Tema (including most international destinations, via DHL Global Delivery) and within 48 hours in Accra/Tema if items are in stock.
Customer cannot hold Booknook responsible for any delays or non-fulfillment of an order due to out-of-stock or any other unforeseen circumstances.
9. Custom Duty Charges
Booknook does not charge any customs duties on International shipments; however we cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are required by law to declare the contents of international packages containing books, music, or video and to state the full value of the shipment, even if the package contains a gift. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.